Cape Town Shuttle Services Cancellation Policy

At Cape Town Shuttle Services, we strive to provide our clients with exceptional service and flexibility. We understand that plans can change, which is why we have developed the following cancellation policy to accommodate your needs while ensuring we can manage our scheduling and operations effectively.

Cancellation Notice:

• Customers must cancel their booking at least 48 hours before the scheduled pickup time to receive a full refund.
• Cancellations made less than 48 hours before the scheduled pickup time will not be eligible for a refund.

How to Cancel:

• To cancel your booking, please contact our customer service team via email at [info@capetownshuttleservices.co.za] or by phone at [Phone Number]. Provide your booking reference number and contact details in your cancellation request.

Refunds:

• Eligible refunds will be processed to the original payment method within 7-10 business days from the date of cancellation.
• Please note that bank or credit card processing times may vary, and we appreciate your patience.

Late Cancellations and No-Shows:

• Cancellations received less than 48 hours prior to the scheduled service are considered late cancellations and are not eligible for a refund.
• If you do not show up for your scheduled pickup without prior cancellation, you will be charged the full amount of your booking.

Modifications:

• If you need to change your booking (e.g., reschedule to a different date or adjust the pickup time), please contact us at least 48 hours in advance. We will do our best to accommodate your request based on availability, without any additional charges.

Exceptions:

• We understand that unforeseen circumstances (such as flight delays or cancellations, medical emergencies, etc.) can affect your plans. If you are unable to meet the cancellation deadline due to a situation beyond your control, please contact us as soon as possible to discuss potential accommodations.

Customer Service:

• Our customer service team is here to assist you with any questions or concerns regarding your booking or our cancellation policy. Please don't hesitate to reach out.



Thank you for choosing Cape Town Shuttle Services for your transportation needs. We look forward to serving you and ensuring a pleasant and stress-free experience.